Terms & Conditions

Kindly go through the following Terms Carefully Before Using Our Service.

FineEssays.com is only to be undertaken by those of legal age, and therefore we prohibit any improper use.

You need to note that once you place an order with us on this website, you automatically confirm that you have read, understood, and agreed with all of our Terms and Conditions. Submitting an order and/or payment denotes that you are legally obliged to abide by these Terms and Conditions.

  1. The Interpretations Of Our Terms

1.1 “Website” means FineEssays.com.

1.2 “Consumer/Customer,” or “Yours” refer to anyone submitting an order, uploading any information and transferring payments on this website.

1.3 “Company,” “We,” or “Our” refers to FineEssays.com.

1.4 Messaging System is the software that ensures uninterrupted communication between the Customer and a Support Team Representative.

1.5 Order refers to the actual request for a Product sent to our Company by the Customer. It includes particular requirements and a specification of sources to be used in writing, or an ‘Order’ is an electronic request for a paid service from the customer for a particular writing service. The order specifies the scope of work and other customer requirements regarding the product. “Order” may also refer to the written order submitted in electronic form online on our website by the consumer. An order includes the work in its entirety, along with its consumer requirements.

1.6 A product is the result of an Order, which comes as original content, written and delivered to the Customer following his or her inquiry as a digital document.

1.7 Product Revision is a request sent by the Customer for editing the final version of the Product, based on the initial requirements of the order.

1.8 The Support Team or Support refers to the Company’s structural unit responsible for coordinating and assisting the Order process.

1.9 The Writer is a person employed by the company as a freelancer, who provides research and writing services to the Customer, according to the Company Agreement.

  1. Order Placing

2.1 You place an order with us by completing the Order form provided on the ordering page. No Product is provided by other means than by request.

2.2 The Ordering form specifies the scope of the work, Order parameters, and delivery terms. You are responsible for providing exact, full, and final information to each standard Order form section when filling in Our Ordering form.

2.3 In addition to Your Product requirements, You will be requested to provide Your contact information, such as name, email address, country of residence, and telephone number. It is your responsibility to provide accurate information.

  1. Order Payment

3.1 When placing an Order, you agree to buy the Product from Fine Essays. The Company starts to process your Order only after the payment for the Product is made and is authorized.

3.2 The payment price for the Product is calculated according to the Company’s Pricing and is paid in advance as stated in the Order form once the scope of work is identified. The Company is not responsible for Product delivery until the payment has been made in full and authorized.

3.3 All order payments are paid and handled via PayPal. Paypal automatically charges an additional handling fee of 4% of the total amount. However, FineEssays.com handles all refunds, and therefore you are not expected to file disputes with Paypal.

3.4 The Company reserves the right to offer discounts and bonus programs to Customers at its discretion.

3.5 The Company commits to providing equal access to discount and bonus program information for each Customer with no exceptions.

3.6 The Company may request additional payment or additional time to work on Your Order upon Your Order evaluation since the impact of the work done to fulfil your order can only be defined after a manual review is performed. The Customer may decide at his/her own will to either agree to new Order parameters and Order Total or refuse to cooperate with the Company. If the Client wishes to stop working with us – a refund will be processed according to the Money Back Guarantee Policy.

  1. Money-Back Guarantee Policy

The Money Back Guarantee Policy gives you the right to request a refund if our service fails to fulfil its duties towards you. Our service offers legitimate academic assistance, so we are determined to ensure you are fully satisfied with our services!

Our satisfaction rate is quite high as more than 98% of our customers return wanting to order more. Nevertheless, things may sometimes go wrong, and in such cases, you can always refer to our Money Back Guarantee Policy. We just want to emphasize that there are only certain situations when we can offer a full refund.

(i) No writer assigned yet: This situation is rare, but sometimes it does happen. The amount of the refund is always 100%. If such a situation does occur, the customer should not worry since he or she will be notified as soon as possible. If you want another writer to work on your revision request, but no appropriate one is available, your claim will be directed to our dispute department. Based on your request, they will review it and proceed with the equivalent refund.

(ii) The writer was confirmed, but you decided to cancel the order. The refund amount varies from 100% to 70% in this case. This is to cover the effort of the company and the writer in their attempt to provide you with the product and services purchased.

(iii) The writer confirmed that over half the deadline had passed, but the customer cancelled the order. The refund can be 50% to cover the writers’ and companies’ efforts to accommodate your order request.

(iv) Late Delivery: It can only happen if the writer gets ill or in other emergencies. The Company will refund an appropriate amount to compensate for late deliveries as agreed on with the customer.

We guarantee on-time delivery of all orders. Delays can sometimes happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why sending all the information regarding the task is always ideal, including any additional sources that must be used simultaneously when placing the initial order.

If the order must be finished in 6 hours but comes an hour late, the order will fall into the next deadline category of 24 hours. At this point, it’s up to the customer to release all the funds.

(v) Disputed claims: If the customer is unsatisfied and wants a refund, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind; we always want our customers to be fully satisfied. Hence, we will always do our best to achieve complete customer satisfaction.

(vi) Additional order by mistake: To cancel an order placed by mistake, you must visit the contact us page as soon as possible and file a dispute. You need to clarify with us that the other order is not needed. The order will be considered valid if we do not receive any cancellation request before a writer has been assigned. You can still cancel the order, but one of the above situations will be applied.

(vii) Two invoices received: If you are billed twice, notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance hardly. There is no way for a customer to be billed for any single order unless he/she paid for it by mistake. When such incidents occur, we can freeze or block the sum for the next order or give out a discount to cover the sum.

(viii) Plagiarized content: If the claim is that the paper is plagiarized, a Turnitin report is needed. No other reports can be accepted aside from this, or else no refund is possible.

You are not entitled to a refund if:

(i) A lower grade than expected is received: Kindly note that we do not guarantee high grades. The papers we provide are tailored as draft samples only or as a point of reference and are not ready for submission until they are double-checked and approved by the customer.

(ii) Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.

Note: in the case of a revision deadline, the delay refunds and the price recalculation do not apply as the end dates are different.

(iii) Editing, proofreading, formatting orders: Please be reminded that the Order you place for the earlier-mentioned services contains original content written by you that may contain errors of contextual nature.

Refund processing

Once you receive the refund confirmation, the Company will process it within one week (business days) from the confirmation date. Please note that the Company cannot be held responsible for your Bank Transfer fees, transfer anomalies, and/or delays due to any Bank service issues.

  1. Ordering Process.

5.1 Order volume.

Each Order the Customer places has a required volume measured by the number of words/pages. Upon the Product delivery, the document received has to match the expected number of words metric (the document may have fewer pages than requested, but should have an exact number of words according to the 275 words per page double spaced or 550 words per page single-spaced rule). Should there be a page/number of words mismatch, the Client may request to reformat the paper to match the number of words/pages according to the «275 words per page double spaced or 550 words per page single-spaced» rule.

Changes in order details. Customer and Support may provide changes to the scope of work only if the writer has not started the work yet. No changes can be made once the Writer has started researching and working on the Order. Should the order details increase in volume, order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation for the additional instructions.

5.2 Resources:

Should the Customer require specific resource material to be utilized in the production process, s/he must specify those resources and provide them to the Writer. Suppose the specified resources are not provided, and the writer is responsible for locating and paying for them. In that case, additional charges shall be incurred and paid before delivery can be made. In general, the following deadlines for orders are in place:

For orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement;

For orders due within 24-72 hours, there is a 1-hour deadline;

For orders with a 72+ hour deadline, resources must be received a day in advance.

If the Customer did not provide materials within the deadline for providing said resources, then extra payment and time for the order’s completion would be required.

5.3 Communication.

The Customer can communicate with the Writer by replying to the email with a copy of his/her order or by contacting the Support team directly when seeking more information. Additional materials can be sent by replying to the email with a copy of the order placed.

5.4 Progress tracking.

The Customer may track the progress of their Order by replying to the email with a copy of his/her order. The Customer may also contact Support by using all the provided communication means, which are readily available round the clock.

  1. Order Delivery

6.1 The Company is held responsible for the Product’s delivery and meeting the deadline indicated in the Order.

6.2 It is the Customer’s responsibility to ensure delivery channels’ availability once the Company has provided the Product to the Client. The Company will not be held responsible for an incorrect email address indicated by the Customer in the profile, spam filters, internet outages, and general customer negligence to provide communication channels and other contact means beyond the Company’s control. The Customer is encouraged to contact Support for assistance with an Order’s Delivery.

6.3 The Customer is held responsible for downloading the product on time after the Company has provided the Product.

6.4 Seven days after the deadline, the funds will be released automatically as this is a part of our writer’s protection. Please review each order carefully. Once the Writer receives the entire agreed-upon sum, it is deemed that the work done is complete, and no refund will be made.

  1. Refund Policy

The Company is responsible for promptly delivering the Product according to the Customer’s requirements in the Order. Should any of the Company’s commitments be violated, the Customer is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.

  1. The Use of Products

8.1 When making a payment for an Order, you agree it is for personal and non-commercial use only, and the payment you make is a reflection of the time and effort put into conducting relevant research and writing on your order as well as all the necessary maintenance and administration for Product delivery.

8.2 You are not to reproduce, modify, distribute, or display the Product in any way on the World Wide Web or the form of a hard copy over a reasonable limit necessary for personal use.

8.3 All Products are provided solely as an example of research, reference, for learning purposes or as a sample of how to perform an academic writing. All Intellectual Property Rights and Copyright remain with the Company.

  1. Company’s Responsibility

9.1 The Company has a zero-tolerance policy regarding plagiarism, academic dishonesty, and fraud. We will not be held accountable if such unethical and illegal use of our products and Website content occurs.

9.2 We strictly abide by all Copyright laws. Any opposing activity is solely the Customer’s responsibility if he/she breaks our Terms and Conditions.

  1. Security and Privacy

Our Privacy Statement posted on this website may be referred to for more detailed information regarding our company’s practices and policies concerning collecting, storing, and using client and online guests’ information. Please visit the Privacy Policy webpage to learn more about your personal information security using this website. The company reserves the right to contact the customers by email regarding new services, discounts, special offers, and any other information that the company may deem useful for the customers. However, with that in mind, it is important to note that we highly value the privacy of our customers and will not disclose their personal and billing information to any third parties. The Company processes all transactions through a secure online payment system to ensure their data remains protected.

Note: It is important to note that the Company cannot be held responsible if credit information gets disclosed without our Company’s consent or beyond its control. Should any privacy or security questions arise, the Customer is welcome to refer to our Privacy Policy.

  1. Warranties

Once you have submitted your order or payment, you agree and acknowledge all of the following points and statements:

All our written products for or by Consumers are solely intended for research, reference, or learning purposes on properly writing an academic paper within a certain citation style (i.e. APA, MLA, Chicago, Harvard, etc.). All and any information, as well as ideas that are used from the provided written works, must be properly cited if they are referenced at a later date.

All consumers agree that all services rendered on this website require payment for the time and effort used to gather, organize, correct, edit, and deliver the product to the Consumer after completion. Additionally, our Consumers use the payment to maintain the website for further educational use. Other than a conservative number of printed copies for personal and educational use, the distribution, publication, transmission, modification, display, or derivative works may not be created from the company’s final product without prior written consent.

You, the consumer, agree to destroy any delivered products from the company after your research/reference purposes for the paper have been completed. No copies for redistributive purposes are allowed, nor will our works be used elsewhere without proper consent or citation. Using our services, the consumer agrees to receive promotional information such as specials, contests, and discounts from the company. You may unsubscribe from or subscribe to receiving such information in your Profile directly.

Our company makes no warranties or representations of warranties regarding our website or its materials, stated or implied, that arise by law or otherwise. This includes, without any limitation, a warranty of merchantability or suitability for a non-infringement, particular purpose, or any other implied guarantee or warranty arising from the performance or deal with trade usage. Additionally, the company does not guarantee that our operation will run error-free, and we are not responsible for any repercussions from any errors that arise on our website. It is up to the consumer to ensure the accuracy, usefulness, or completeness of any opinion, information, advice, or other content related to this service or available on this website. Please seek professional opinions before using any available services on our website.

  1. Limitation of Liability.

By agreeing to all the above Terms and Conditions, you acknowledge that you agree not to hold other Consumers, the company, its employees, shareholders, agents, officers, directors, representatives, promotion, affiliates, subsidiaries, advertising, fulfilment agencies, or any other third-party providers or information/data sources and legal advisors responsible for any losses, damages, rights, actions, and claims of any nature that come from or are related to our company. These products include but are not limited to

  • telephone, hardware or software, electronic, Internet, email, network, computer malfunctions, difficulties or failures of any kind;
  • unclear, failed, delayed, or incomplete computer communications and transmissions;
  • any condition that arises due to events that lie beyond the company’s control that cause the product to be delayed, disrupted, or corrupted;
  • any injuries, losses, or damages of any kind that arise with connection to or as a result of using our services; or
  • any typographical errors or printing mistakes in any of our materials associated with our services.

Additionally, you agree not to hold our company and its affiliates responsible or reprehensible for any claim, demand, or suit, including attorney’s fees, made by another third party about or arising from the use of our service, your breach or violation of these Terms and Conditions, the violation by you of the rights of any third party, or any other personal act of omission committed by you.

Under no circumstance will the Company be made responsible or liable for any direct, indirect, punitive, incidental, consequential, or special damages arising from or related to using this website and any of its provided information. Some states and jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. As such, the above-listed limitation may not apply to you.

  1. Termination

We reserve the right to terminate your right to use our Services even when you have paid the full amount if the information initially provided on our Services or that is later subsequently modified, contains false or misleading information, or conceals or omits any information we consider as being relevant; if you do not cooperate throughout the ordering process; if we suspect that you are involved in any fraudulent transactions.

  1. Amendments

You, the consumer, acknowledge and agree that the company may completely or unilaterally change these Terms and Conditions without prior warning. It is, therefore, highly recommended that all Consumers on our website read these Terms and Conditions from time to time to see if any changes have been made.