REFUND POLICY
1. Money-Back Guarantee Policy
The Money Back Guarantee Policy provides you with the right to request a refund if our service failed to fulfill its duties towards you. As our service offers legitimate academic assistance, we are determined to ensure that you leave fully satisfied with our services!
Our satisfaction rate is quite high as more than 98% of our customers return wanting to order more. Nevertheless, at times things may go wrong and in such cases, you can always refer to our Money Back Guarantee Policy. We just want to emphasize that there are only certain situations when we can offer a full refund.
(i) No writer assigned yet: This is a rare situation, but at times it does happen. The amount of the refund is always 100%. If such a situation does occur, the customer should not worry since he or she will be notified as soon as possible. If you want another writer to work on your revision request, but there is no appropriate one available, your claim will be directed to our dispute department. They will review it and proceed with the equivalent refund based on your request.
(ii) The writer was confirmed, but you decided to cancel the order. In this case, the refund amount varies from 100% to 70%. This is to cover the effort of the company and the writer in their attempt to provide you with the product and services purchased.
(iii) The writer was confirmed and over half of the remaining deadline has passed, but the customer decided to cancel the order. The amount of refund can be 50%, to cover the writers’ and companies’ efforts to accommodate your order request.
(iv) Late Delivery: It can only happen if the writer gets ill or in case of other emergencies. The Company will refund an appropriate amount to compensate for late deliveries as agreed on with the customer.
We guarantee on-time delivery of all the orders. At times delays can happen due to the needed materials being uploaded too late by the customer. In this situation, no refund can be granted. That is why it is always ideal to send all the information regarding the task, including any additional sources that must be used all at once when placing the initial order.
In a case where the order must be finished in 6 hours but it came an hour late, the order will fall to the next deadline category of 24 hours. At this point, it’s up to the customer whether to release all the funds or not.
(v) Disputed claims: If the customer is not satisfied and would like to get a refund instead, the agency administration will conduct an investigation. The refund claim will be approved or denied based on the result of the investigation. Keep in mind, we always want our customers to be fully satisfied. Hence, we will always do our best to achieve complete customer satisfaction.
(vi) Additional order by mistake: In order to cancel an order placed by mistake, you need to visit the contact us page as soon as possible and file a dispute. You need to clarify with us that the other order is not needed. The order will be treated as being valid if we did not receive any cancellation request before a writer has been assigned. You can still cancel the order but one of the situations listed above will be applied.
(vii) Two invoices received: If you are billed twice, you need to notify us immediately. You need to send us both receipts so we can properly address the issue and process the full refund for the extra charge. This instance hardly. There is no way for a customer to be billed for any single order unless he/she paid for it by mistake. When such incidents do occur, we can freeze or block the sum for the next order or give out a discount that can cover the sum.
(viii) Plagiarized content: If the claim is that the paper is plagiarized, a Turnitin report is needed. There will be no other reports that can be accepted aside from this or else no refund is possible.
You are not entitled to a refund if:
(i) A lower grade than what was expected is received: Kindly note that we do not guarantee high grades. The papers that we provide are tailored as draft samples only or as a point of reference and are not ready for submission until they are double-checked and approved by the customer.
(ii) Delayed payment: If the customer claims that the order has been delayed when the reality is that the payment was also delayed, we shall not bear responsibility for it. Moreover, a refund cannot be requested.
Note: in the case of a revision deadline, the previously mentioned delay refunds and the recalculation of the price do not apply as the end dates are different.
(iii) Editing, proofreading, formatting orders: Please be reminded, that the Order you place for the earlier mentioned services contains original content written by you that may contain errors of contextual nature.
Refund processing
Once you receive the refund confirmation, the Company will process it within one week (business days) from the confirmation date. Please note, that the Company cannot be held responsible for your Bank Transfer fees, transfer anomalies, and/or possible delays occurring due to any Bank service issues.
2. Ordering Process.
2.1 Order volume.
Each Order placed by the Customer has a required volume that is measured by the number of words/pages. Upon the Product delivery, the document received has to match the expected number of words metric (the document may have fewer pages than requested, but should have exact a number of words according to the 275 words per page double spaced or 550 words per page single-spaced rule). Should there be a page/number of words mismatch, the Client may request to reformat the paper to match the number of words/pages according to «275 words per page double spaced or 550 words per page single-spaced» rule.
Changes in order details. Customer and Support may provide changes to the scope of work only if the writer has not started the work yet. No changes can be made once the Writer has started researching and working on the Order. Should the order details increase in volume, order complexity, or narrow the completion terms, the Customer will be asked to provide additional compensation for the additional instructions.
2.2 Resources:
Should the Customer require specific resource material to be utilized in the production process, s/he must specify those resources and provide them to the Writer. If the specified resources are not provided and the writer is responsible for locating and paying for them, additional charges shall be incurred and must be paid before delivery can be made. In general, the following deadlines for orders are in place:
For orders due within 12-24 hours, resources must be supplied within 30 minutes of the order placement;
For orders due within 24-72 hours, there is a 1-hour deadline;
For orders with a 72+ hour deadline, resources must be received a day in advance.
If the Customer did not provide materials within the deadline for providing said resources, then extra payment and time for the order’s completion would be required.
2.3 Communication.
The Customer can communicate with the Writer by replying to the email with a copy of his/her order or by contacting the Support team directly when seeking more information. Additional materials can be sent by replying to the email with a copy of the order placed.
2.4 Progress tracking.
The Customer may track the progress of their Order by replying to the email with a copy of his/her order. The Customer may as well contact Support by using all the provided communication means which are readily available round the clock.
3. Order Delivery
6.1 The Company is held responsible for the delivery of the Product and for meeting the deadline indicated in the Order.
6.2 It is the Customer’s personal responsibility to ensure the availability of delivery channels once the Company has provided the Product to the Client. The Company will not be held responsible for an incorrect email address indicated by the Customer in the profile, spam filters, internet outages, and general customer negligence to provide communication channels and other contact means which are beyond the control of the Company. The Customer is encouraged to contact Support for any kind of assistance with an Order’s Delivery.
6.3 The Customer is held responsible for downloading the product in a timely manner after the Product has been provided by the Company.
6.4 Seven days after the deadline, the funds will be released automatically as this is a part of our writer’s protection. Please review each order carefully. Once the entire agreed-upon sum is received by the Writer, it is deemed that the work done is complete and no refund will be made.
4. Refund Policy
The Company is held responsible for delivering the Product in a timely manner and according to the Customer requirements indicated in the Order. Should any of the Company’s commitments be violated the Customer is entitled to a partial or a full reimbursement according to our Money Back Guarantee Policy.
N/B: You, the consumer, acknowledge and agree that these policies may be completely or unilaterally changed by the company without prior warning. It is, therefore, highly recommended that all Consumers on our website read these policies from time to time to see if any changes have been made.